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Director of Information Technology

The Presidio Trust is an innovative federal agency that stewards and shares the beauty, history, and wonder of the Presidio of San Francisco with everyone forever. We're public servants from many disciplines working toward our triple bottom line – welcoming all people and protecting the planet, fueled by the performance of successful park businesses that earn the money that keeps the Presidio open, beautiful, and free.

The Presidio is truly unique among America's parks. Long an Army post, today it's part of the Golden Gate National Recreation Area, the most visited urban national park in the country. It's a public park and a place where people live and work. And unlike other national parks, the Presidio Trust manages the Presidio with limited taxpayer dollars, funding the park by repurposing historic buildings as award-winning museums, restaurants, hotels, gyms, offices, shops, event venues, and homes.

Reporting to the Chief Operating Officer, the Director will provide strategic enterprise technology and team leadership for the IT department. They will develop, plan, implement, and maintain an IT strategy and roadmap that meets the agency's strategic goals and business needs, delivers integrated solutions and an optimal return on investment, and maintains utmost security. The Director is responsible for the planning, development, and coordination of IT services including enterprise applications, security, network and server infrastructure, telecommunications, telephone services, help desk (250 plus users) and project systems and technology support.

Our ideal candidate is dedicated to public service, open to learning, and wants to keep changing and growing, just like the park we steward. We look for those who take pride in a job well done and are committed to producing great results, no matter their role. We're a great fit for those who love to improve and adapt based on new information and insights. And we're drawn to people with a variety of backgrounds, perspectives, skills, and life experiences, and who are energized by rising to challenges together.

This is a full-time role with benefits.  Applications received by May 3, 2022 will receive first consideration. We are planning to hold the first round of interviews beginning in late May. Our target start timing is July 2022.


Responsibilities

  • In close collaboration with the Chief Operating Officer, design and oversee the strategic direction and goal setting for IT services and ensure development of programs and policies that foster a customer-centric oriented culture and mindset driven by continual service and process improvement techniques.
  • Build a multi-year enterprise technology roadmap to support Agency goals, aligned with process improvement and business activity project priorities.  Advise leadership on opportunities, risks and issues associated with technology.
  • Develop IT Department strategic and annual plans, and define priorities, roles and responsibilities. Define and regularly report on KPIs and operating metrics and develop, track and manage department and capital budgets as well as maintenance schedules.
  • Plan, organize, manage, budget for and monitor (either directly or through others) all IT projects including a broad spectrum of new applications development projects, significant infrastructure changes, as well as enterprise technology programs and systems implementations.
  • Oversee the management of Agency's enterprise systems both on premise and in the cloud.  
  • Establish and maintain an Agency wide information security program in accordance with applicable laws.
  • Establish and maintain cybersecurity oversight and incident response plan.
  • Develop, implement, and monitor management information systems, policies, and controls to ensure data governance and accuracy, security and legal and regulatory compliance.
  • Develop, maintain, and test the technology related to disaster recovery plans, and participate in agency contingency planning.
  • Drive the use of technology to streamline workflows and business/operations analytics and dashboards and illuminate business insights.
  • Seek, evaluate, and integrate IT services and enterprise technology best practices to match specific organizational and internal "customer" needs and adapt them to use at the Trust.
  • Drive continuous process and systems improvement across the department, including enterprise implementations with the appropriate change management, training and communications support.
  • Negotiate with consultants, technical personnel, and vendors for technology services and products in coordination with the Purchasing and Contracting departments. 

Supervisory Responsibilities
  • Directly supervises team of up to 10 fulltime professionals and contractors as appropriate. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. 
  • Responsibilities include providing feedback, coaching, and guiding professional development of individual staff members; planning, assigning, and directing work; appraising performance; authorizing time off; addressing complaints and resolving problems; and as needed, interviewing, hiring, and training new employees.

​Required Qualifications
  • Bachelor's degree in relevant field is required, Master's degree in computer science, computer/information technology, or an equivalent level of education and experience strongly preferred.
  • 10-15 years of experience Information Technology field, including 5+ years leading this function in an organization.
  • Demonstrated expertise in managing a complex information technology program.
  • Advanced systems and process thinking skills: ability to identify, prioritize with enterprise context, execute, and lead the Trust to execute on IT process innovation and improvement opportunities with diverse stakeholders' input.
  • Exceptional communication skills, both verbal and written; experience at the senior management level in a mid-sized organization.
  • Exceptional business savvy and general management perspective to support teams in making the right decisions for the Trust and park and delivering on strategic goals.
  • Familiarity with Oracle and Microsoft applications and tools.
  • Exceptional listening and influence management skills: demonstrated ability to create credibility and trust with the senior executive team, courage to advocate for teams, and to listen and work effectively with individuals at all levels throughout the organization.
  • Superior program management and leadership skills and ability to model skills for the benefit of the larger team. Demonstrated experience in leadership role designing and leading large, complex technology programs and policies and driving enterprise systems transformations. And making those changes stick. Project management experience monitoring and evaluating contractor activities covering organization-wide systems.

 

Desired Qualifications:

  • Strong people management experience and track record developing, training, and advancing people.
  • Demonstrated team leadership style that:
    • ​Values differences and fosters collaboration, creativity, and autonomy
    • Promotes a highly motivated, inspired and connected team
    • Drives strategic goal and operational KPI results
    • Models leadership and enterprise maturity, objectivity, good judgement, calm and clarity
    • Models and inspires the Trust core values
  • Superior and proven ability to navigate ambiguity, adapt to changing priorities, drive to clarity, and lead others through change.

 


About the Trust Operations Division

The newly established Trust Operations Division supports both internal and external customers. Its purpose is to enhance the process and systems efficiency and effectiveness of the organization, provide critical support services that make working at the Trust easier, and sustain strong relationships with employees, the public, and key stakeholders. The division includes the Administration and Contracting, Information Technology, and Marketing and Communications Departments as well as the Project Management Office (PMO).

Background Investigation

The Presidio Trust has identified this position as subject to a standard employment background investigation which shall consist of a review of applicable county, state and Federal criminal and civil records, state bankruptcy indexes, driver's license, and a credit report. An individual's granting of a background investigation and resulting report is voluntary, however, employment is contingent upon the successful completion of the investigation. The Trust may refuse to hire an individual, rescind an offer of employment, or review and terminate the employment of a current employee who does not successfully complete a background investigation.​

Financial Disclosure

This position will require the completion of the U.S. Office of Government Ethics (OGE) Form 278, Public Financial Disclosure Report, both as a New Entrant into the position and annually thereafter. The purpose of the financial disclosure system is to assist employees and their agencies in avoiding conflicts between official duties and private financial interests or affiliations.

COVID-19 Vaccination Requirement

All Presidio Trust employees must be fully vaccinated against COVID-19 or obtain an approved medical or religious exemption. Employment is contingent upon submitting a COVID-19 Certification of Vaccination or qualifying for an exemption when hired.


The Presidio Trust is an equal opportunity employer, offering a competitive benefits package. The pay range for this role is $ 169,136 to $211,496, with the initial salary set based on experience.  To apply, download the employment application from our website at www.presidio.gov/presidio-trust/jobs and submit to our email address listed on our website.