PresidiGo FAQs

 

Are there rules for riding PresidiGo?

When do I need a PresidiGo pass to ride?

How do I get a PresidiGo pass?

Are the shuttles ADA accessible?

Can I bring my pet(s) on the shuttle?

How can I get real-time information about PresidiGo Shuttle buses?

Why can’t I get off at Van Ness/Union coming from downtown? Why can’t I get on at Van Ness/Union to go downtown?

How do I file a suggestion or compliant?

Who should I contact if I left something on the bus?

Why are there not more stops in San Francisco? Will the driver let me off at other locations?

Why is my bus sometimes late?

Why is the bus I am on so crowded?

Are there plans to increase service to address crowding?

How do I know if I am at the right stop?

We have a large group (15+ people). Can we use PresidiGo?

It is past the scheduled departure time. Why has my bus not left the Presidio Transit Center?

Are there bike racks on the shuttle?

How is the PresidiGo funded?

How are the buses fueled?

Are there rules for riding PresidiGo?

Yes – please see the Rules for Riding for some helpful tips on how to be a respectful passenger.


When do I need a PresidiGo pass to ride?

The PresidiGo Downtown Shuttle is pass-restricted weekdays during the morning commute (7:30 am-9 am) and on every other shuttle trip during the evening commute (4:30 pm, 5 pm, 5:30pm, 6 pm). There are no pass restrictions on weekends or on the Around the Park Shuttle routes.

How do I get a PresidiGo pass?

PresidiGo passes are distributed to those who live or work in the Presidio through the Presidio Residences Leasing Office or your employer. PresidiGo passes cannot be purchased. Other valid forms of ID include a Presidio Trust employee ID, LDAC employee ID, Bay School of San Francisco ID, and a MUNI Visitor Passport.

A MUNI Visitor Passport is not the same as a Clipper Card or monthly MUNI pass. It can be purchased for 1, 3, or 7 consecutive days of unlimited rides on MUNI, MUNI Metro, historic streetcars, and cable cars. Purchase a MUNI Passport at select retail locations or use the MUNI Mobile App.

Are the shuttles ADA accessible?

Yes, all the shuttles are ADA accessible and can accommodate up to two wheelchairs.

Can I bring my pet(s) on the shuttle?

Service animals are welcome on PresidiGo. Other animals must be kept in a carrier. Leashed and muzzled dogs may be let on the shuttle at the driver’s discretion but may not sit on the seats. Please do not bring your non-service pet on PresidiGo during peak commute hours.

How can I get real-time information about PresidiGo Shuttle buses?

There are several ways to get real-time information, including a live map:

Why can’t I get off at Van Ness/Union coming from downtown? Why can’t I get on at Van Ness/Union to go downtown?

PresidiGo can only be used as transportation to or from the Presidio. It is not intended to be used for travel within the City or as an alternative to MUNI.

How do I file a suggestion or compliant?

Please contact the Presidio Trust Transportation department at transportation@presidiotrust.gov or (415)-561-2739.

Who should I contact if I left something on the bus?

Please call (415)-286-6204 for information about lost and found items.

Why are there not more stops in San Francisco? Will the driver let me off at other locations?

The Downtown Route is an express service - this route has been specifically designed to connect riders to downtown San Francisco and regional transit services as quickly as possible. Adding stops slows down service and makes it more difficult to stay on schedule.

Why is my bus sometimes late?

General traffic congestion, road closures, and accidents may cause delays on the Downtown route, particularly during commute hours. You can track the bus in real time by using Swiftly or visiting www.presidiobus.com. Delays of 10 minutes or more will also be reported via text message. You can sign up for these text message alerts here: https://presidiobus.com/alerts#login.

Why is the bus I am on so crowded?

The PresidiGo Downtown Route is most crowded during peak commuting times (7:30-9:00am and 5:00-6:00pm). The Presidio Trust monitors the ridership data for every trip. Currently, our most crowded trips are 8:15 and 8:30am leaving from downtown and 5:00, 5:15, and 5:30pm leaving from the Presidio.

Occasionally a bus may become too crowded for any additional passengers. The drivers are aware of the maximum capacity of each vehicle and once that has been reached, they will inform those still waiting at the bus stop that they cannot take any additional passengers. If you feel uncomfortable boarding a crowded bus, please try travelling outside these peak hours if your schedule allows it.

Are there plans to increase service to address crowding?

Yes, there are plans to increase the frequency on the Downtown route during peak hours to help alleviate crowding. There has been another bus purchased and upon delivery, a pilot schedule with increased service will be introduced. The success of the pilot will be determined by whether the new schedule has a positive effect on the level of crowding.

How do I know if I am at the right stop?

Please use the PresidiGo Rider Guide to see photos and examples of the PresidiGo bus stops.

We have a large group (15+ people). Can we use PresidiGo?

If you are visiting the Presidio with a large group, please consider splitting your group up to visit different attractions at different times or hire alternative transportation to get around the park. Please contact the Transportation Department at (415) 561-2739 or transportation@presidiotrust.gov with questions.

It is past the scheduled departure time. Why has my bus not left the Presidio Transit Center?

As part of our policy, drivers wait up to five minutes for other routes to allow a timed transfer to/from other routes. When the Downtown route is running late, the Presidio Hills route waits up to five minutes to allow passengers to make their connection.

Are there bike racks on the shuttle?

Yes, each shuttle is occupied with a bike rack that accommodates two bicycles.

How is the PresidiGo funded?

The PresidiGo is funded by the Presidio Trust, the Bay Area Air Quality Management District, and Presidio tenant organizations. Presidio parking fees help fund the PresidiGo as well as other sustainable transportation projects.

How are the buses fueled?

The PresidiGo fleet is fueled on compressed natural gas. Compressed natural gas vehicles emit less particulate matter and greenhouse gases than a conventional diesel bus.

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