Visitor Engagement Specialist

​The Presidio Trust is seeking a charismatic Visitor Engagement Specialist to welcome new audiences to the Presidio. The Presidio sits at the heart of the country's largest and most visited urban national park, the Golden Gate National Recreation Area. The 1,500 acre Presidio offers rich layers of cultural and natural history. It is an oasis for people, wildlife and plants and provides a wonderful array of recreational opportunities and iconic views of the Golden Gate, Pacific Ocean, San Francisco skyline and Bay.

 

The Park Programs team is small and highly productive – every member is highly valued. As a part of this team, you'll welcome visitors to the Presidio, and work closely with partner staff, Trust staff, and the public. Our ideal candidate is skilled in building and maintaining relationships, and loves engaging potential stakeholders and exceeding key metrics. You are a divergent thinker with exceptional communication skills, and are confident contributing to a creative vision. You are detail-oriented, flexible, organized, motivated, and excited to join a fun and highly-collaborative working environment.

 

Applications received by December 2, 2016 will receive first consideration. We are planning to hold the first round of interviews beginning the week of December 5, make a job offer by mid-December, and set a work start date no later than early January, 2017.

 

Responsibilities

 

  • Encourage and facilitate broad public access and use of the Presidio's art and recreational resources such as temporary and permanent art collections, the trail and bikeway network including newly completed accessible trail loop, campground, playing fields, picnic areas, and related programs.
  • Support the Presidio Community Shuttle Program, including participation in events outside of the Presidio in order to learn more about community needs and interests, by scheduling shuttle services, and in the delivery of associated programming.
  • Support the volunteer Art Docent, Trail Ambassador and related programs that engage community volunteers in welcoming the public to the Presidio. Tasks may include support for recruiting, training and scheduling volunteers, as well as collecting, distilling and sharing visitor feedback gathered by volunteers so that it may be used to inform program development and park management.
  • Serve as the Park Programs administrative point of contact with Trust Strategy & Communication Department for the ongoing maintenance of the agency's CRM database.  Tasks will include the regular collection, distillation and sharing of visitor engagement data on behalf of the Park Programs team.
  • Represent the Presidio at partner meetings, events, conferences and other public-facing gatherings including those outside of the park relative to the above duties. Solicit, receive and share feedback from these gatherings with others at the Trust in order to help promote the Presidio as a platform for broad community use, and help guide the development of culturally relevant programming.
  • Support Trust and partner staff information sharing to ensure well-coordinated community engagement efforts, avoid duplication, and better serve the public.  
  • Provide general support to the Park Programs Team, as needed, including event and program staffing, visitor data collection, analysis and reporting, and other duties that may be assigned.

 

Required

 

  • Two years of direct experience in a park, cultural institution, community-based organization or similar setting, and an undergraduate degree from an accredited university in parks and recreation management, communication, social science, or relevant discipline.
  • Exceptional skill in listening and oral communication: ability to actively listen and engage a wide range of audiences, ability to communicate and present information clearly verbally and in written form; and to represent the Presidio and Presidio Trust in a positive manner.
  • Ability to work independently, to prioritize tasks; manage schedules and lists; ability to be flexible and multi-task effectively; and ability to take the initiative and maintain.
  • Positive and engaging demeanor: ability to inspire visitors with the resources and programs of the Presidio; ability to collaborate with various partner organizations, community groups, program providers, event vendors and members of the public.
  • Knowledge of and ability to employ various types of computer applications including proficiency with Microsoft Word, Excel, Outlook, PowerPoint, and social media applications, including Facebook, Twitter, Instagram and Tumblr.
  • Work involves walking and standing for long periods of time in conjunction with greeting visitors, public tours, attending community meetings and events, public tours, meetings or in performing tasks outside the office. You may be required to carry light items or may drive or be a passenger in a motor vehicle. Activities may include weekend and evening programs and events.

 

Desired

 

  • Bi-lingual.
  • Passion for parks; strong desire to work for the Presidio.
  • Knowledge of local community organizations.
  • Possession of a valid current California Driver's License.

 

About the Park Programs Team

 

The newly formed Park Programs Team is dedicated to welcoming and sharing the Presidio experience with people of all ages and backgrounds. They develop and manage both free public programming and revenue generating activities, bringing outdoor programs and signature events to the park. The team supports community outreach and engagement, provides opportunities to build meaningful connections to place through site-based art exhibitions, recreation and wellness activities, and develops self-guided adventures for guests through our trails, camping, and organized sports. The team also manages special park uses/permitting. In December 2016, in partnership with the National Park Service and Golden Gate National Parks Conservancy, the department will support the opening and ongoing staffing of the new Presidio Visitor Center.